What drives success in Asia?How did the pioneers do what they did, how are they planning their su...

Service leadership is not based on outstanding performance within a single dimension. Rather, it ...

This book aims to celebrate the many contributions of Professor Tommy Koh as a Singaporean diplom...

When after three decades of research Singapore could produce its own water, the little city-state...

You can be Great.No matter what your background is or what failures you've experienced, you can a...

Managing Your Personal Finance teaches you how to manage your money and savings. Keeping technica...

From a customer's perspective, services are experiences. From the organization's perspective, ser...

For nearly two decades, countless non-profits in the U.S. were forced to pay big banks enormous s...

Sustainability is going to be one of the most important issues of the coming decades. For the fir...

Many services with limited capacity face wide swings in demand that can be caused by the change i...

Designing the service environment is an art that involves a lot of time and effort, and can be ex...

For nearly two decades, countless non-profits in the U.S. were forced to pay big banks enormous s...