This book takes you through the creation and management of a BA service, from setting strategy to...

Agile testing brings many advantages to software teams, from increasing overall product quality t...

Computational thinking (CT) is a timeless, transferable skill that enables you to think more clea...

In this practical guide, the relationship between incident response and digital forensics is expl...

Project management is becoming less about managing tools and processes and more about delivering ...

Every information system brought into service in every type of organisation requires user accepta...

This strategic guide for business and IT executives focuses on how today's most disruptive techno...

Problem management is the IT service management process that tends to return more benefits more q...

Engaging with customers through social media is essential for businesses in this day and age. Wri...

Covering the latest thinking in IT service management, this new edition provides a comprehensive ...

This practical guide explores the business analyst role including typical responsibilities and ne...

Directors and government ministers across the world are increasingly being held accountable for f...