A revolutionary, new service excellence model that creates more accurate alignment between servic...

The role of service level manager is critical in that the agreements negotiated with customers sh...

This book offers practical guidance to key stakeholders involved in defining, developing and deli...

This new edition explores the ever-evolving landscape of the autonomous enterprise and AI. While ...

In today's technology-driven environment there is an ever-increasing demand for information deliv...

Business architecture is an evolving professional discipline that is increasing in importance to ...

The Survivor's Guide to Enterprise Architecture equips you with the knowledge and strategies to c...

The BCS Glossary is the most authoritative and comprehensive work of its kind on the market today...

For executives and practitioners tasked with the movement of data from old systems to a new repos...

Agile is an iterative approach to software development that has rapidly gained popularity in the ...

This practical guide provides insight into software testing, explaining the basics of the testing...

In alignment with BCS AI Foundation and Essentials certificates, this introductory guide provides...