A revolutionary, new service excellence model that creates more accurate alignment between servic...

The role of service level manager is critical in that the agreements negotiated with customers sh...

This book offers practical guidance to key stakeholders involved in defining, developing and deli...

This new edition explores the ever-evolving landscape of the autonomous enterprise and AI. While ...

In today's technology-driven environment there is an ever-increasing demand for information deliv...

In alignment with BCS AI Foundation and Essentials certificates, this introductory guide provides...

Business architecture is an evolving professional discipline that is increasing in importance to ...

The Survivor's Guide to Enterprise Architecture equips you with the knowledge and strategies to c...

The BCS Glossary is the most authoritative and comprehensive work of its kind on the market today...

In alignment with BCS AI Foundation and Essentials certificates, this introductory guide provides...

For executives and practitioners tasked with the movement of data from old systems to a new repos...

This book is a guide to developing strategy and policy for data governance, in line with the deve...