This book finds that Intra-state conflict and the resultant internal displacement as one of the g...

Public health challenges have prompted many policy makers to formulate policies to combat the tra...

In spite of the several public service reform programmes that have been rolled out by the governm...

Performance contracting has been praised globally as an effective strategy and a tool for enhanci...

Environmental pollution is one of the most serious concern world over irrespective of several pol...

The Horn of Africa and East Africa regions have been characterized by armed conflicts for almost ...

The influence of employee empowerment on service quality and customer satisfaction is becoming ve...

La influencia de la capacitación de los empleados en la calidad del servicio y la satisfacción de...

L'influence de l'autonomisation des employés sur la qualité du service et la satisfaction du clie...

Der Einfluss der Befähigung der Mitarbeiter auf die Dienstleistungsqualität und die Kundenzufried...

A influência da capacitação dos funcionários na qualidade do serviço e satisfação do cliente está...

L'influenza dell'empowerment dei dipendenti sulla qualità del servizio e sulla soddisfazione del ...