Die kleine Büroangestellte Marion Crane unterschlägt 400.000 Dollar und flieht. In einem mysteriö...

Thoroughly updated and revised, the ninth edition of the highly regarded British Civilization: An...

The eighth edition of the hugely successful American Civilization offers students the perfect bac...

A convergence of lean management and quality management thinking has taken place in organizations...

Organizations in the construction industry struggle with three key issues: quality management or ...

Contemporary Britain is the latest book from the bestselling author of British Civilization and A...

The notion of 'Quality' in business performance has exploded since the publication of the first e...

Total Organizational Excellence: Achieving world-class performance sets down an implementation fr...

Starting by introducing the language of total quality, lean, and operational excellence, this boo...

Another new book in the popular and original series of pictorial guides - John Oakland cuts throu...

British Civilization: A Student's Dictionary is an invaluable reference guide to the British way ...

The business, commercial and public-sector world has changed dramatically since John Oakland wrot...