Der bekannte Reiseschriftsteller Bill Bryson (Robert Redford) möchte sich nicht in ein langweilig...

Based on John Bryson's acclaimed comprehensive approach to strategic planning, the Implementing a...

This textbook offers a fully integrated approach to the theory and practice of service management...

First published in 2000. Routledge is an imprint of Taylor & Francis, an informa company.

This book is the latest publication reporting the results of a series of workplace surveys conduc...

Police officers in America shoot thousands of civilians each year. This book, though not a total ...

Design is central to every service or good produced, sold and consumed. Manufacturing and service...

We are now living through a period of knowledge capitalism in which, as Castells put it, 'the act...

This scarce antiquarian book is a facsimile reprint of the original. Due to its age, it may conta...

An authoritative account of how the workplace has changed, and why it has changed, for both worke...

This scarce antiquarian book is a facsimile reprint of the original. Due to its age, it may conta...

Design is central to every service or good produced, sold and consumed. Manufacturing and service...