Ben ist 17, schwul und hat an seiner Highschool in Houston, Texas, nicht sehr vielen Freunde. Doc...

In the bestselling tradition of 'Blur' and 'The Dilbert Principle' comes an entertaining and insi...

Building on the popular, breezy approach of the Knock Your Socks Off Service series, the authors ...

Chip Bell's unique perspective, lively illustrations, and practical advice result in one terrific...

Leaders Creating Leaders This latest edition of the classic Managers as Mentors is a rapid - fire...

In an era of economic stress, rapid change, and social networking, customers are distracted, disg...

Customers today are picky, fickle, vocal, andall about mevain. With the reach and influence of th...

Do you long to build a cult-like following for your business? Would you like to have customers th...

The updated third edition ofthe essential handbook for all those who are trusted advisors to aspi...

Astute managers and entrepreneurs already know that customer loyalty is a necessity for profitabl...

From Chip R. Bell, the bestselling author of Customers as Partners , Managers as Mentors , and Ma...

Kaleidoscope: Delivering Innovative Service That Sparkles