ITIL® 4 is the latest evolution of the leading best-practice framework for ITSM (IT service manag...

The official guide for the EXIN SIAM¿ Professional certificationSIAM (service integration and man...

Prepare for the ITIL Foundation exam ITIL is best practice for IT Service Management, developed b...

ITIL is the leading best-practice framework for ITSM (IT service management) and is globally adop...

VeriSM is a framework that describes a service management approach from the organizational level,...

ITIL® 4 Direct, Plan and ImproveIf you've achieved your ITIL® 4 Foundation certificate, you're pr...

Taking you through the ITIL Foundation exam and beyond. ITIL is the best practice methodology for...

Prepare for your SIAM¿ Foundation exam and understand how SIAM can benefit your organization!SIAM...

ITIL® 4 High-velocity ITIf you've achieved your ITIL® 4 Foundation certificate, you're probably p...

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ITIL® 4 Drive Stakeholder Value (DSV)If you've achieved your ITIL 4 Foundation certificate, you'r...

Now updated in line with the 2011 syllabus, this quick-reference revision guide has been designed...